Service Appointment Coordinator (BDC)
About The Position
Service Appointment Coordinator (BDC) Rochester, MN Join the Tom Kadlec Kia Team as a Service Appointment Coordinator (BDC)! For decades, Tom Kadlec Kia has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends and community enjoy life at every stage. Now, we’re looking for an energetic, customer-focused Service Appointment Coordinator (BDC) to join our growing team! If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Kia , now operating from our brand new, state-of-the-art dealership !
Requirements
- Strong communication & customer service skills (a must!)
- Goal-oriented, self-motivated, and adaptable
- Ability to multitask and stay organized
- Eager to learn, grow, and contribute to a positive team culture
Nice To Haves
- Prior BDC, call center, sales, or customer service experience preferred
Responsibilities
- Handle inbound calls & make outbound appointment reminders
- Reach out for service needs (recalls, recommended services, special orders, declined work, etc.)
- Respond to service leads by phone, text, and email
- Connect with customers, identify their needs & build trust
- Update and manage the Service CRM
- Book and reschedule service appointments in line with manufacturer guidelines
- Help customers by directing them to the right person or department
- Stay sharp with training & industry knowledge
- Add value, share successes, and grow as part of a winning team
Benefits
- 401(k) with Company Match – Traditional & Roth options
- Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
- Comprehensive Insurance Coverage – Including medical, dental, and vision plans
- Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
- Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
- Critical Illness & Accident Insurance – Additional protection when you need it most
- Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
- 24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
- Employee Discounts – Save on vehicles, service, and parts
- Financial Planning Resources
- Supportive, Experienced Management – Work with professionals who care about your success
- Positive Team Culture – Clean, friendly, and collaborative work environment
- Paid, Hands-On Training – Learn and grow with industry-leading training and support
- Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
- Opportunities to Advance – A place to build your career and grow with us
- Closed on Sundays – Dedicated time off for rest and family
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
