Service BDC | Appointment Setter

Landmark Automotive Group•Morrow, GA

About The Position

Service BDC | Appointment Setter - Landmark Dodge Chrysler Jeep Ram / Morrow GA Our dealership is seeking a motivated and detail-oriented Service BDC / Appointment Setter to support our Service Department. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and ensuring an exceptional customer experience from initial contact through arrival. Welcome to our Employment Opportunities page! Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast. We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence. Apply today!

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the ability to work in a fast-paced environment while maintaining professionalism in all customer interactions.
Availability to work flexible hours, including evenings or weekends as needed, may be required.
High School Diploma or GED required

Nice To Haves

Previous experience in a call center, customer service, or automotive dealership environment preferred
Familiarity with dealership management software and basic computer proficiency preferred

Responsibilities

Answer all incoming service calls in a prompt and professional manner
Schedule, confirm, and reschedule service appointments
Conduct outbound calls for service reminders, follow-ups, and special campaigns
Respond to internet inquiries and online service requests in a timely manner
Accurately enter and update customer information in the dealership management system
Communicate appointment details and customer concerns to Service Advisors
Follow up with customers regarding missed appointments
Maintain daily, weekly, and monthly performance and appointment-setting goals
Assist in maintaining organized customer communication records
Support Service Manager and Advisors with administrative tasks as needed