Service Appointment Coordinator (BDC)
About The Position
Service Appointment Coordinator (BDC) Rochester, MN Join the Tom Kadlec Honda Team as a Service Appointment Coordinator (BDC)! For decades, Tom Kadlec Honda has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends and community enjoy life at every stage. Now, we’re looking for an energetic, customer-focused Service Appointment Coordinator (BDC) to join our growing team! If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Honda , operating from our state-of-the-art dealership !
Requirements
- Strong communication & customer service skills (a must!)
- Goal-oriented, self-motivated, and adaptable
- Ability to multitask and stay organized
- Eager to learn, grow, and contribute to a positive team culture
Nice To Haves
- Prior BDC, call center, sales, or customer service experience preferred
Responsibilities
- Handle inbound calls & make outbound appointment reminders
- Reach out for service needs (recalls, recommended services, special orders, declined work, etc.)
- Respond to service leads by phone, text, and email
- Connect with customers, identify their needs & build trust
- Update and manage the Service CRM
- Book and reschedule service appointments in line with manufacturer guidelines
- Help customers by directing them to the right person or department
- Stay sharp with training & industry knowledge
- Add value, share successes, and grow as part of a winning team
Benefits
- 401(k) with Company Match – Traditional & Roth options
- Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
- Comprehensive Insurance Coverage – Including medical, dental, and vision plans
- Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
- Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
- Critical Illness & Accident Insurance – Additional protection when you need it most
- Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
- 24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
- Employee Discounts – Save on vehicles, service, and parts
- Financial Planning Resources
- Supportive, Experienced Management – Work with professionals who care about your success
- Positive Team Culture – Clean, friendly, and collaborative work environment
- Paid, Hands-On Training – Learn and grow with industry-leading training and support
- Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
- Opportunities to Advance – A place to build your career and grow with us
- Closed on Sundays – Dedicated time off for rest and family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
