Service Appointment Coordinator - Jim Pattison Volkswagen Surrey

The Jim Pattison Auto Group•Surrey, BC

1d•Onsite

About The Position

The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Volkswagen Surrey dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery. As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.

Requirements

Previous experience in a customer-facing, administrative, or automotive service role is preferred
Experience with dealership management systems (DMS) or scheduling software is an asset
Exceptional communication and interpersonal skills, both verbal and written
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Detail oriented with a high degree of accuracy in data entry and record keeping
Ability to remain calm, professional, and focused under pressure
Ability to work effectively both independently and as part of a team
Reliable, punctual, and dependable
A valid BC Driver's License is required

Responsibilities

Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
Follow up with customers regarding appointment reminders, service updates, and vehicle status
Manage the service drive schedule to optimize workflow and minimize customer wait times
Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
Maintain accurate customer and vehicle records within the dealership management system (DMS)
Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
Support the Service team with administrative tasks as required to maintain smooth daily operations
Follow all company policies, procedures, and safety standards
Ensure a high degree of confidentiality with company and customer information
Participate in maintaining a supportive and engaging working environment