Service and Training Manager - Poway Honda

Sonic Automotive•Poway, CA

4d•Onsite

About The Position

At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. The Service and Training Manager will lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. This role involves developing and implementing service department processes to optimize efficiency and workflow, ensuring accurate and timely completion of service documentation, and monitoring department KPIs to drive improvement and maximize profitability. The manager will also provide training, development, and mentorship to service team members, maintain compliance with all dealership policies and regulations, and oversee scheduling, staff shifts, and labor management to control costs. Addressing customer concerns promptly and collaborating with other dealership departments are key aspects of this position, along with forecasting department goals, managing budgets, and aligning operations with overall dealership objectives.

Requirements

3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Nice To Haves

Experience with the Honda brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.

Responsibilities

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.