Service and Software Contract Specialist

BlueStar US•Hebron, KY

50d•Hybrid

About The Position

The Service and Software Contract Specialist is part of the North American Marketing Department and is responsible for providing detailed contract and license support for a vendor partner. We are looking for a goal-oriented and collaborative self-starter to maintain day-to-day operations, and work with key contacts to support business growth. This is a hybrid work position. Employee must report into the BlueStar headquarters in Hebron, KY two days per week (Tuesday and Wednesday) for collaboration, and can work from their home office the three remaining days. BlueStar business hours apply. In person requirements may differ for the 90-day onboarding and training schedule.

Requirements

Understand value-added distribution models and basic concepts of reseller channels
A four-year college degree and 3 years of work experience in Sales, Marketing, or Business Development is preferred
Comfortable working in a team with diverse responsibilities and personalities
Hybrid work environment (report into a BlueStar office 2 days per week)
Conscientious: Is detail-oriented, organized, and has strong work ethic
Concentration: Can manage multiple tasks and projects, and has the ability to prioritize workload. Maintains focus on primary tasks to meet deadlines and advance projects
Goal-Oriented: Capable of establishing goals and deliverables, constructing plans, and executing with minimal supervision
Interpersonal Skills & Communication: Comfortable working with contacts directly and corresponding through multiple modes of communication including virtual, phone, e-mail, and in-person. Can work independently on projects and within a team environment. Writing skills must be sharp and defined
Presentation: Ability to present in front of a group of people, and share information and insights about the business
Proficient with the Microsoft Office Suite and Power BI: Has an intermediate knowledge of Excel including how to do vlookups, addition, subtraction, multiplication, division. Understands basic accounting ratios such as calculating margin and revenue changes. An ability to build and work with macros or experience with VBA is preferred. Has intermediate knowledge of Word and can build presentations in PowerPoint. Comfortable using Power BI to extract, analyze, and make conclusions from basic data sets.

Nice To Haves

Knowledge of the POS, Networking, and AIDC channel is a plus
An ability to build and work with macros or experience with VBA is preferred.

Responsibilities

Expertise of vendor's service warranty contracts and software portfolio, programs, and policies
Expertise of BlueStar's programs, policies, procedures, and value-ads
Achieve growth targets, key performance indicators (KPIs), and objectives and key results (OKRs)
Contribute to the execution of the vendor/BlueStar annual business and marketing plan. Deliver updates on the progress of initiatives and goals in quarterly business reviews.
Develop relationships with key internal and external contacts including: BlueStar Sales, Marketing, and Purchasing teams, vendor partner, and value-added resellers (VARs)
Work on a diverse vendor partner team with a common set of goals
Establish relationships with key contacts to grow service contract attach rates and software licenses
Answer daily inquiries from BS Sales Reps and support them with product knowledge, processes, and troubleshooting. Follow the escalation path.
Maintain service quoting tools for BlueStar Sales Reps and VARs
Train BlueStar Sales Reps and VARs on service and software portfolio
Assist in the asset management of all vendor's services & software offerings and SKUs
Assist in the development of content for marketing and business development collateral related to micro-sites, catalogs, solution sales sheets, newsletters, events, and other promotional materials
Manage pipeline for service contracts and software
Advise and notify BlueStar's management team of all vendor business activities and concerns via BlueStar's weekly and monthly reporting mechanisms and meetings