Service Contract Specialist

World Wide Technology Healthcare Solutions • Jenks, OK

1d

About The Position

The Service Contract Specialist role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The Service Contract Specialist will work directly with the WWT account teams and leadership to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system. This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Requirements

• B.A., Business, Finance or other related field or equivalent work experience
• Proficient PC skills (Microsoft Word, Excel)
• Ability to work independently and/or on a team with minimal supervision
• Excellent communication skills
• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry
• Ability to prioritize and perform work in required time frames
• Capability to multi-task and adapt to change
• Ability to communicate effectively and in a timely manner
• Strong Organizational Skills
• Detail Oriented and Critical Thinker
• A willingness to do whatever it takes to get the job done
• Proactive attitude and work ethic
• Must be a team player

Nice To Haves

• 1-3 years of technology vendor relationship development experience preferred
• Demonstrated relatable business process experience preferred
• A subject matter expert in technology partner processes a plus

Responsibilities

• Build and maintain strong working relationships with WWT account teams and internal operations.
• Assist the WWT business units with identifying and quoting OEM service contract renewals.
• Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management
• Maintain proficiency in the use of OEM and WWT Service Contract Tools
• Maintain good organizational skills to keep details organized for each account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards)
• Run and maintain reports as necessary for our customers for their OEM service contracts.
• Work to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Be a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools.
• Bring new insight and possible improvements to the SCLO team’s success

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees