Service and Sales Manager - Sparks, NV
About The Position
Join Aspen Home Services, serving the Reno–Sparks area for more than 30 years. We’re known for our integrity, quality service, and commitment to both our customers and employees. We're looking for a proven leader who is ready to make an immediate impact by leading, coaching, and developing a high-performing electrical service team. Prior electrical or plumbing industry experience is not required. If you have a track record of leading teams, building accountability, and developing people, we'll teach you the technical side. Being part of our family means becoming part of a supportive, growth-focused environment that invests heavily in teaching, training, and coaching. If you're ready to bring your leadership skills to a company that values its people as much as its customers—and where your career can grow as fast as the business, we'd love to meet you. Bring your leadership. We'll provide the playbook. Together, we'll build something exceptional.
Requirements
- Five (5) years of experience in a Service, Sales or equivalent management position – industry specific experience is not necessary.
- Strong leadership and team management skills.
- Customer-first mindset with a history of high customer service standards.
- Technical proficiency in work order management and reporting systems.
- Experience in strategic planning and financial management.
- Strong problem-solving abilities and creative thinking.
- Meticulous attention to detail, especially in financial and safety matters.
- Ability to adapt to changing environments and manage multiple priorities.
- Openness to continuous learning and improvement.
- Demonstrates initiative and the ability to thrive in a collaborative team setting.
- Possession of a valid driver’s license with a clean driving record.
- Eligibility to clear background checks and drug screening tests.
Responsibilities
- Heavy emphasis on being capable of following specific systems and coaching technicians to those systems – this is the key to being successful in this position.
- Direct oversight of electricians' performance and sales activities.
- Lead and train team members using our established and proven system.
- Monitor field technicians' performance and provide guidance for improvement.
- Understand sales criteria and ensure your team consistently exceeds revenue goals.
- Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
- Coach electricians on building customer rapport to effectively sell the right products and services.
- Collaborate with customer service and dispatch teams to drive overall business success.
- Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
- Managing service work to stay within budget constraints.
- Developing and producing reports on department performance, quality, and efficiency.
- Recruitment and comprehensive onboarding of new electricians.
- Collaboration with electricians on truck stock management and vehicle policy compliance.
Benefits
- performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
