Service and Repair- Production Supervisor

Aero Industries Inc•Indianapolis, IN

7h•Onsite

About The Position

The Install Service and Repair Supervisor oversees the daily operations of the Service and Repair Department, ensuring high-quality repair, and servicing of heavy-duty trailer components and Aero Tarp Systems. This role is responsible for supervising technicians, coordinating workflow, managing schedules, and ensuring compliance with safety and quality standards. The Supervisor acts as the primary liaison between technicians, plant leadership, and customers to ensure efficient operations and superior customer service.

Requirements

Highschool diploma or GED/Highschool Equivalency required.
Experience in the heavy-duty truck/trailer repair industry or similar mechanical repair environment.
Strong knowledge of mechanical systems, installation procedures, and repair techniques.
Proven ability to troubleshoot mechanical and installation issues effectively and efficiently.
Ability to maintain housekeeping and machine/tool upkeep to Aero standards.
Proficiency in reading and interpreting blueprints, schematics, and service manuals.
Excellent communication, leadership, and problem-solving skills.
Ability to communicate with customers, as needed, regarding necessary work and prepare service orders.
Ability to operate and use a variety of machinery and tools to repair and/or replace product components and kits.

Nice To Haves

2+ years of supervisory or lead technician experience preferred.

Responsibilities

Directly supervise, train, and mentor Service and Repair Technicians.
Assign daily work orders, set priorities, and ensure timely completion of jobs.
Monitor technician performance and provide regular feedback and coaching.
Oversee the scheduling, coordination, and execution of service and repair jobs.
Ensure proper use of tools, equipment, and materials in compliance with company procedures.
Review service orders for accuracy, completeness, and adherence to Aero quality standards.
Enforce safety protocols and ensure a safe working environment.
Conduct regular safety meetings, inspections, and compliance checks.
Serve as point of contact for customer inquiries related to service and repair.
Communicate job status updates, timelines, and cost estimates as needed.
Identify opportunities for process improvements to enhance efficiency and quality.
Collaborate with leadership to develop training programs and technical resources for technicians.
Maintain a clean and organized work area.
Assist in hands-on repairs and installations as needed.
Perform any other duties assigned by management.