Service and Parts Advisor

Boater's World Marine Centers•Grand Prairie, TX

just now•Onsite

About The Position

Boater's World Marine Centers is seeking an experienced Service & Parts Advisor to join our growing team in Grand Prairie, TX. This role combines customer service, service writing, parts sales, and repair coordination into one fast-paced position. You'll work directly with customers, technicians, and vendors to ensure repairs are completed efficiently, customers stay informed, and parts are available when needed. If you enjoy helping customers, solving problems, and staying busy in a dealership environment, we'd like to hear from you.

Requirements

A minimum of 3 years of experience in a Service or Parts Advisor role, preferably in the marine or automotive industry.
Proficiency in Lightspeed dealership management software or similar systems is required.
Strong communication skills and a customer-centric attitude with a commitment to providing the highest level of service.
Ability to work in a fast-paced environment, handle multiple priorities, and maintain accuracy and attention to detail.
Ability to collaborate effectively with technicians, parts staff, and other departments to ensure seamless operations.

Nice To Haves

Basic knowledge of marine vehicle systems, outboard engines, and general boating products is preferred.

Responsibilities

Serve as a key point of contact for service and parts customers
Build strong customer relationships through professional communication and follow-up
Assist customers with maintenance recommendations, repair needs, and parts inquiries
Keep customers informed on repair status, timelines, and parts availability
Resolve customer concerns professionally and efficiently
Documentation of customer concerns, service requests, and unit conditions
Create and manage repair orders using Lightspeed
Prepare estimates for parts, labor, and additional services
Obtain customer approvals and communicate any changes in repair scope
Coordinate with technicians to ensure repairs stay on schedule
Monitor job progress from intake through completion
Assist customers, technicians and Sales Team members with parts and accessory needs
Process special orders and vendor purchases
Maintain familiarity with marine parts, accessories, and inventory
Recommend complementary products and services to customers
Support inventory organization and stock management
Work closely with Service, Parts, Sales, and Management teams
Help ensure a smooth customer experience throughout the repair process
Support dealership goals through strong communication and teamwork