Service and Installation Technician

Cencora

1d • Remote

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Service and Installation Technician is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System (MWS), and related technologies. The Micro-Weigh System offers producers the only automated Micro ingredient delivery system of its kind. The MWS Service Technician representative also provides sales support, influence and education of product use with the customers for purposes of maximizing customer value and Micro Technologies revenue. This is a full-time remote role with the ideal candidate will residing in Southeast Nebraska, with additional coverage as needed.

Requirements

• High School diploma or equivalent is desired.
• Experience and understanding of feed yard operations helpful.
• Experience with use of power tools, volt meters.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Driver’s License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license.
• This role does require driving a company vehicle, thus: 1. No more than 3 moving violations and or accidents in the past 3 years 2. No more than 2 moving violations and or accidents in the past year 3. Drivers should have no "major convictions" within last 5 years: "Major convictions" include: i. Driving while intoxicated or "under the influence" (DWI or DUI) ii. Leaving the scene of an accident iii. Careless or reckless driving violations iv. Homicide or assault through the use of motor vehicle v. Attempting to elude a police officer vi. Drivers who have a suspended or revoked license or those who have had 3 or more license suspensions in the past
• Must be able to lift 100 lbs

Responsibilities

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies.
• Optimizing the customer benefit of our systems and solutions
• Troubleshooting and problem solving
• Installation of parts, electrical work, plumbing, welding, and fabrication
• Transport and deliver equipment to customer’s sites.
• Maintain, modify and adjust with the highest level of accuracy the appropriate dosage for feed additives and rations/diets through the Micro Weigh System software based upon the nutritionist’s and or veterinarian’s specifications.
• Perform standard operational tests under protocol guidelines while following standardized checklists.
• Maintains and updates FDA files for customers and trains customers on same.
• Effectively train customer staff on equipment operation and inventory control procedures as well as FDA guidelines.
• Continual education of customer management team on new products and programs offered by Micro, which supports and drives increased product sales
• Perform other job-related duties as assigned.

Benefits

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED