Service and Install Technician

State Industrial - Recruiting • Fort Lauderdale, FL

7d

About The Position

The Service and Install Technician coordinates and performs installation requests within an assigned district, ensuring timely, high-quality installations. The role also supports warehouse inventory initiatives and service-related needs. The technician schedules installations, confirms product and equipment availability, documents delivered items, maintains company-issued assets, and responds to service requests from representatives and supervisors. The position requires flexible hours as needed and includes a rotating on-call schedule.

Requirements

• Customer service and/or sales background.
• High school diploma or equivalent.
• Ability to operate assigned vehicles in compliance with corporate fleet policy.
• Demonstrated ability to support value-added product offerings.
• Strong mechanical aptitude, including plumbing, electrical, and mechanical skills.
• Skill in troubleshooting and problem resolution.
• Excellent customer service and communication skills.
• Ability to lift up to 60 lbs.

Nice To Haves

• Previous warewashing or laundry experience.

Responsibilities

• Manage installations within the assigned region.
• Accept and document installation requests from the district manager for follow-up and scheduling.
• Confirm that products and equipment are available so installations can be completed efficiently in one visit.
• Ensure quality installations of equipment and products, including support materials such as wall charts, MSDS, and order guides.
• Maintain and oversee the installation schedule and assigned workflow.
• Provide support to other districts as needed.
• Assist with inventory control and ordering processes.
• Submit asset movement forms for all installed inventoried equipment.
• Use handheld device software to record all parts, equipment, and products delivered.
• Continuously develop technical knowledge of company machines and equipment.
• Maintain active communication with technical support vendors.
• Retain and promote access to equipment manuals for field representatives.
• Support service-related issues as assigned.
• Respond to service requests from representatives and supervisors.
• Maintain company-issued equipment, vehicles, and related assets.
• Perform other duties as assigned.
• Work flexible hours as required.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k) matching up to 3%.
• Long-term disability.
• Tuition assistance.
• Generous PTO.
• Training and development programs and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED