Service and Damage Coordinator

Flexcar•Auburn, MA

9d•Onsite

About The Position

The Service and Damage Coordinator plays a critical role within Flexcar’s site management team, overseeing the sale of vehicles, managing body damage claims, coordinating repairs with on-site and external repair partners and ensuring our team of on-site mechanics are working efficiently. You will work alongside other Flexcar managers to ensure the optimal condition of our fleet and facilitate the removal of aging cars. You will work closely with the Service Manager to ensure our team of technicians is working through our unavailable cars to ensure minimum dwell time.

Requirements

Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.
Demonstrated history of being a quick learner and a passionate worker
Operating as a team player in a fast-paced environment
Flexibility to workdays, evenings, weekends and/or holidays
Willingness to work outdoors (weather and other conditions vary)
Ability to carry tools and marketing materials (up to 50 lbs.)
Valid Driver’s License and an acceptable driving record (per company standards)

Responsibilities

Lead and manage relationships with external vendors, ensuring efficient service delivery.
Oversee body damage assessments and claims writing to ensure accurate reporting and timely repairs.
Own KPIs for Technicians and Body Repair Specialists, driving performance and accountability.
Coordinate bulk vehicle transportation for fleet optimization, in conjunction with the fleet team.
Collaborate with EH&S to ensure compliance with safety procedures and best practices.
Oversee on-site and off-site body damage repairs, ensuring quality and efficiency.
Work closely with Flexcar Fleet Management to meet fleet utilization goals.
Partner with the Loss Prevention team to ensure proper asset protection and minimize risk.
Manage and authorize area expenditures with direct P&L responsibility for damage repair budget.

Benefits

Full benefits Package (day one)
Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years
Multiple company paid holidays
40 hours of Sick time
401(k) with company match from day one of hire
Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one.
Wellness Programs
Flexible Spending Accounts
Health Savings Account
Life and Disability Insurance
Discounted employee rate on Flexcar products and no annual membership fee
Weekly Pay
Employee Referral Bonus
Uniforms