Service Analyst

Health Aid of Ohio Inc•Columbus, OH

just now•Onsite

About The Position

The DME Service Analyst is responsible for managing service repair orders (SROs) and repair quotations for Durable Medical Equipment (DME). This role supports the coordination of equipment repairs by reviewing service requirements, preparing accurate quotes, obtaining approvals, and facilitating procurement activities. The position works closely with technicians, procurement, warehouse operations, customer service, and management to ensure timely, compliant, and cost-effective service delivery. This position reports to the Columbus Branch Manager.

Requirements

High school diploma or GED.
1 to 3 years of experience in DME/HME operations, medical device service, or a related field.
Proficiency in Microsoft Excel and standard computer applications.
Strong communication and organizational skills.
Ability to read and communicate effectively in English.
Ability to lift and move equipment or parts as required.
Valid driver's license.

Nice To Haves

Prior experience repairing power mobility equipment preferred
RRTS certified (Registered Rehabilitation Technology Supplier).
Experience with Bonafide software or similar DME management systems.

Responsibilities

Review technician diagnostics and identify required parts, labor, and service codes.
Create, monitor, and manage service repair orders within company systems.
Track service orders from initial assessment through completion.
Coordinate repair activities among technicians, procurement, warehouse staff, and customer service teams.
Prepare accurate repair quotes using applicable HCPCS codes, manufacturer pricing, and labor rates.
Evaluate repair costs and margins to support profitability objectives.
Communicate patient or customer financial responsibilities for non-covered repairs and maintenance.
Obtain purchase order approvals and initiate procurement request for required parts.
Maintain current manufacturer repair manuals and service documentation.
Ensure compliance and company standards, including OSHA and accreditation requirements.
Maintain knowledge of company products, repair procedures, and equipment specifications.
Verify that all required documentation is complete and accurate.
Receive and inspect incoming equipment and repair parts.
Serve as a liaison between operational staff and management.
Prepare reports and provide administrative support as needed.
Provide backup support for customer service scheduling functions.
Perform additional duties as assigned by management.
Maintain regular attendance and complete required continuing education and peer review training.