Service Analyst

ICM Solutions•Oroville, CA

8d•Hybrid

About The Position

At ICM Solutions, we deliver comprehensive heavy equipment and production solutions to the aggregate and mining industries—driven by expertise, responsiveness, and a deep commitment to our customers. We pride ourselves on building a team of technical experts who solve complex challenges and keep critical operations running. ICM Solutions is seeking a Service Analyst to elevate our service organization and support crushing technicians in the field and shop. This role is designed for an experienced crushing and screening equipment specialist who thrives on diagnosing complex issues and guiding others. You will serve as a primary technical resource (subject matter expert) for service technicians and customers, helping troubleshoot advanced problems, improve repair quality, and strengthen overall technical capability. If you have deep hands-on experience with crushing equipment and want to move into a high-impact, expert-level role, we want to hear from you.

Requirements

5+ years of hands-on crushing & screening equipment repair (REQUIRED)
Expert-level troubleshooting in heavy equipment systems
Strong knowledge of mechanical systems, hydraulic systems, and electrical diagnostics
Ability to read and interpret complex schematics
Experience with advanced diagnostic tools and specialty equipment
Strong problem-solving mindset with attention to detail
Excellent communication and ability to support and mentor others
Self-motivated and able to work independently in the field
High school diploma or equivalent
Valid driver’s license with clean MVR
Ability to obtain a DOT medical card (under 26,000 GVW vehicles)
Willingness to travel (out of state when needed) and work flexible hours including weekends/on-call
Must maintain personal tools, up to ¾” drive
Commitment to safety and clean work standards

Responsibilities

Serve as the technical authority for crushing and screening equipment
Provide advanced troubleshooting support to field and shop technicians, as well as customers
Diagnose complex mechanical, electrical, and hydraulic system issues
Interpret and apply electrical and hydraulic schematics in real-world scenarios
Partner with OEMs to resolve difficult equipment problems
Travel to job sites for diagnostics, commissioning, setup, and decommissioning; rapid response to field locations for break downs when service technicians are unavailable
Mentor and train technicians—acting as a hands-on technical coach
Identify correct replacement parts and ensure repair accuracy
Maintain service readiness of tools, equipment, and response vehicles
Deliver excellent customer communication and build strong client relationships
Uphold strict safety standards, including LOTO compliance
Maintain rapid response vehicle