Service Ambassador

Hooker Furnishings • Martinsville, VA

10d • $40,000 - $55,000 • Onsite

About The Position

The Service Ambassador is responsible for coordinating sales and consumer support activities, managing orders, and delivering exceptional customer service to Hooker Furniture customers. The Service Ambassador is responsible for coordinating customer sales, service and consumer support activities, managing orders, and delivering exceptional customer service to Hooker Furniture customers.

Requirements

• Demonstrated experience in customer support or as a Client/Customer Service Representative
• Proven record of exceeding performance quotas
• Strong telephone communication and active listening skills
• Familiarity with CRM systems and related practices
• Quickly identify Brand Components and Parts
• Customer-centric approach with adaptability to diverse personalities
• Excellent communication and presentation abilities
• Capable of multitasking, prioritizing workloads, and managing time efficiently
• High school diploma required
• High level of organization and attention to detail
• Excellent time management and problem-solving abilities
• Effectively prioritize tasks in a multitasking environment
• Positive work attitude
• Strong written and verbal communication skills
• Proficiency in basic MS Office

Responsibilities

• Effectively manage a high volume of inbound telephone calls
• Generate and qualify sales leads
• Assess and identify customer needs to ensure satisfaction
• Foster and maintain strong, trusting relationships with customer accounts through transparent and responsive communication
• Deliver accurate, comprehensive information utilizing appropriate tools and methods
• Achieve individual and team sales targets as well as call handling benchmarks
• Address customer complaints by providing timely and effective solutions, ensuring thorough follow-up and resolution
• Maintain detailed records of customer interactions, process account documentation, and file necessary paperwork
• Adhere to established communication procedures, guidelines, and organizational policies
• Consistently strive to enhance customer engagement and satisfaction
• Strong ability to partner and collaborate with colleagues to reach common goals and project deadlines.
• Identify Brand Items, Parts & Service Components to Enter and Manage Service Needs
• Review Claims: Assessing claim submissions, verifying policy coverage, and determining the legitimacy of claim(s).
• Support with Investigation and Documentation: Conducting thorough review, gathering supporting documentation, and maintaining accurate records.
• Other duties as assigned

Benefits

• Competitive compensation and bonus plan
• Tuition reimbursement program
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED