Service Ambassador - Clean Team

Museum of Ice Cream•Las Vegas, NV

1d•Onsite

About The Position

A Clean Team Service Ambassador thrives in supporting operational excellence ensuring the Museum of Ice Cream environment remains clean, safe, and visually exceptional. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and maintaining all guest-facing and back-of-house areas to the highest standards.

Requirements

18 years or older
Open availability, including weekends
Team-focused approach with an ability to effectively function in a high energy environment
English proficiency preferred for effective communication in the role
An ability to read food labels and be familiar with common food allergens
An ability to bend/lift heavy objects of up to 40 pounds
An ability to standing and walk on your feet for extended periods of time
TAM Card (Alcohol Awareness Certification)
Food Handlers Card from SNHD

Nice To Haves

Previous cleaning or facilities experience preferred
Strong attention to detail and pride in cleanliness
Ability to work independently and as part of a team
Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
Prior experience in facilities, maintenance or sanitation
Guest-facing customer service or hospitality experience

Responsibilities

Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued. Offer personalized support and wayfinding throughout the museum.
Empty trash, clean toilets, baseboards and walls, mop floors, empty trash, replenish soap and paper towels as needed, clean soap dispensers, paper towel dispensers and/or hand drying unit, wipe garbage cans, clean mirrors, sink and surrounding counters. Restock restroom supplies and complete restroom time stamped checklists to ensure space is clean, sanitized, hygienic and presentable at all times.
Ensure floors remain clean and free of trip hazards or water to prevent trips, slips and falls. Empty trash as needed, clean and dust art installations, high dusting, walls and baseboards. Ensure the use of wet floor signs as needed for safety. Ensure door handles, glass and mirror are cleaned frequently and free of dirt or/and finger prints, sweeping, mopping and wiping counters to keep areas clean and sanitized at all times.
Ensure back-of-house floors, walls and baseboards are as show-ready as public guest-facing areas, including elevator doors, buttons and stairways, sweeping, vacuuming and mopping as needed or assigned to you, including staff lounge, manager office, nursing room, storage closets, walk in fridge and freezers.
Ensure all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete, including waste log to report on lost supplies.
Actively launder hand towels, polishing rags, and similar cleaning fibers, aprons, etc.
Perform deep cleaning and other duties and projects as assigned by management.
Notify management of shortage in supplies or items to be re-ordered as needed.
Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.

Benefits

Competitive pay and performance bonus
Employee Assistance Program (EAP)
401(k)
Employee of the month program
Ability to grow within the company
Break room snacks and unlimited ice cream
Team outings
Annual performance review and bonus opportunity
Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
Free entry for self at any MOIC location
4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
50% off retail products
Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone