Service Agreements Administrator

Default•Chattanooga, TN

12d•Onsite

About The Position

The Service Agreements Administrator plays a critical role in supporting the delivery and growth of Signal, Smart Services and other Digital offerings by ensuring service agreements are accurate, current, and clearly defined throughout the customer lifecycle. This role owns the administration of service level agreements within the CRM, maintaining precise alignment between service coverage, customer, and assets. By providing clear visibility into agreement status and service entitlements, this position enables teams across the organization to deliver consistently, plan effectively, and scale with confidence. The role works cross-functionally with Digital, Parts, Service, and Finance and serves as a trusted system owner for service agreement data.

Requirements

Minimum of 1–2 years of relevant experience working in an administrative, operations, or systems-based role involving customer, asset, service, or agreement data
Experience using Microsoft Dynamics CRM or enterprise business system to maintain accurate and up-to-date records
Familiarity with service agreements, contracts, or service level commitments, including lifecycle status tracking
Strong attention to detail with a demonstrated ability to maintain high data accuracy and consistency
Ability to manage structured data sets involving customers, assets, and services across multiple offerings
Comfortable working cross-functionally with teams from across the organization
Clear written and verbal communication skills, with the ability to explain service agreement status to internal and external stakeholders
Strong organizational skills and the ability to manage multiple priorities in a structured, process-driven environment
Willingness to follow established processes while identifying opportunities for continuous improvement
Proficiency with Microsoft 365 tools (Excel, Teams, Outlook); experience learning new systems and platforms

Responsibilities

Maintain accurate service agreement records in the CRM, including customer, asset, and agreement alignment
Track and manage service agreement status across multiple offerings
Ensure CRM data integrity for service entitlements to support consistent service delivery and internal reporting
Administer onboarding of new customers, assets, and service agreements
Coordinate with Digital, Sales, Parts, Service, and Finance to resolve discrepancies related to service agreements
Monitor upcoming agreement expirations and provide timely visibility to appropriate stakeholders
Support audits, reviews, and continuous improvement initiatives related to service agreements and CRM processes
Contribute to the development and documentation of standard processes for service agreement administration