Service Agent

SMS Equipment Inc.•Saint-Bruno-de-Montarville, QC

About The Position

This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired. We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.

Requirements

DEP or Attestation of Collegial Studies in administration
Basic technical knowledge of Construction Equipment and Forestry
Minimum 2 to 3 years experience in a similar position
Excellent knowledge of MS-Office suite

Nice To Haves

Knowledge of Komatsu products is an asset

Responsibilities

Answer phone calls and route them to the right people or take messages
Greet customers in a courteous manner
Perform quotations in eXtend software
Open and close work orders (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
Open customer files
Follow-up on warranties and get them approved
Prepare quotations for approval
Open and update work order HotLinks
Follow-up on maintenance contracts
Issue order numbers to suppliers (External Purchasing)
Enter labor data
Payroll submission
Maintain service vehicle records
Open and update OHS files in close collaboration with the Health and Safety Advisor
Open and update machine files at service department level
Maintain various reports related to the management of a service department (Report Manager)
Track department expenses
Perform various tasks as requested by immediate superior

Benefits

Competitive salary - Attractive total compensation
Ongoing training - Access to leading-edge technical training and professional development opportunities
Group RRSP with employer participation
Full benefits package upon entry, including telemedicine
Safety first - An organizational culture focused on the safety and well-being of our employees

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume