Service & Aftermarket Sales Manager - US/(Durham, NC - RTP)

Kempower•Durham, NC

23h•Hybrid

About The Position

As the Service & Aftermarket Sales Manager, you will be a key driver of Kempower’s growth engine across North America, taking direct ownership of our service revenue strategy. You will act as both a closer and a strategist, directly owning a sales quota, engaging with high-value customers, and building scalable pricing models and sales tools that embed our service packages into initial equipment sales. You will partner closely with Kempower sales and service teams to embed value-added service offerings right into the initial equipment purchase, ensuring seamless post-sales support. You will also assist the Director of Service by conducting market research and data analysis to design new service concepts, optimize attach/renewal rates, and build scalable pricing models. Additionally, you will create high-impact sales tools (presentations, case studies, FAQs) and lead training workshops to empower the broader sales team to position and sell Kempower service solutions effectively.

Requirements

4+ years of experience in sales, account management, or service sales, with a track record of building pipelines, forecasting in CRM tools (like Salesforce), and closing recurring revenue models or value-added service contracts.
Strong ability to dive into market research, analyze data on customer trends/attach rates, and translate those insights into clear pricing recommendations and go-to-market strategies.
A natural communicator who can create high-impact sales collateral (presentations, one-pagers) and cross-functionally train the broader North American sales team to successfully position service solutions.
A Bachelor’s degree in Electrical Engineering, Business Administration, Marketing, or a related field.
Willingness to travel up to 50% within North America to engage directly with customers on-site.

Nice To Haves

You thrive in fast-paced, changing environments.

Responsibilities

Drive direct revenue growth across North America by owning a defined service sales quota, managing the pipeline, and closing service contracts, spare parts packages, and extended warranties.
Partner closely with Kempower sales and service teams to embed value-added service offerings right into the initial equipment purchase, ensuring seamless post-sales support.
Assist the Director of Service by conducting market research and data analysis to design new service concepts, optimize attach/renewal rates, and build scalable pricing models.
Create high-impact sales tools (presentations, case studies, FAQs) and lead training workshops to empower the broader sales team to position and sell Kempower service solutions effectively.
Support North America revenue goals by driving Service & Aftermarket sales.
Partner closely with Sales and Service teams to sell service, warranty, and aftermarket products to new and existing customers.