Service Advocate

CVS Health•Work At Home-Pennsylvania, IL

1d•$17 - $28•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience.

Requirements

1+ year of customer service experience (call center experience preferred)
Strong communication and interpersonal skills
Ability to manage multiple systems and tasks simultaneously
Strong attention to detail and organizational skills
Comfortable working in a fast-paced, metric-driven environment
High School diploma or equivalent

Nice To Haves

Experience in healthcare, insurance, or a regulated environment
Experience handling benefits, claims, enrollment, or eligibility inquiries
Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction)

Responsibilities

Handle a high volume of inbound calls from members
Assist with inquiries related to: Health plan benefits and coverage, Claims status and resolution, Enrollment and plan changes, Eligibility verification
Clearly explain plan details such as copays, deductibles, and coverage guidelines
Research and resolve issues through effective problem-solving and system navigation
Document all interactions accurately and thoroughly in internal systems