Service Advisors | Beaverton Motorcycles

Lanphere Enterprises, Inc.•Tigard, OR

14h•$80,000•Onsite

About The Position

Beaverton Motorcycles, part of the Lanphere family of dealerships, is looking for motivated, customer-focused Service Advisors to join our award-winning Service Team. While experience is a plus, a positive attitude and a passion for motorsports are the real key to success! Sundays and one week day off; work schedule is usually 9a-6p. This is more than just a job – it's a chance to form lasting relationships with customers (and co-workers) who share your love of motorcycles. Plus, there's no shortage of work and plenty of opportunities for performance-based pay! As a Service Advisor, you’ll be the go-to expert ensuring our customers leave with peace of mind, knowing their gear—whether it’s a motorcycle, ATV, Side by Side, watercraft, generator, or lawn mower—is in the best hands. You’ll be the heartbeat of the service experience, the bridge between customers and technicians, keeping everything running smoothly. Whether it’s explaining necessary repairs or setting expectations, you’ll listen, understand, and take charge of each service and repair request. Your role? To make sure every customer knows exactly what repairs are needed, and what maintenance is recommended, all while keeping them in the loop and confident their equipment will be repaired right the first time—and fast! Our customers might not want to bring in their vehicles, but you’ll make sure they’re excited to know they’re getting top-notch service, every single time. Fast. Reliable. Trusted. That’s your promise!

Requirements

Motorcycle Endorsement (required)
Excellent communication skills with a customer focus and friendly, helpful attitude
Patience and the ability to perform under pressure
Be mechanically inclined
Unmatched follow up and time management skills
A smile on your face and in your voice at all times
Flexible schedule to cover dealership hours including Saturdays

Nice To Haves

Experience with Lightspeed

Responsibilities

Build customer relationships through a proper meet-and-greet
Help our customers understand proper maintenance using maintenance menus (reliability)
Complete a thorough equipment health check by performing a multi-point inspection (safety)
Communicate effectively with the customer by giving feature/benefit presentations
Let the customer decide, yes or no
Follow up on customer-declined repairs

Benefits

WEEKLY PAY
Medical, Dental, Vision, Pharmacy – an industry leader in benefit offerings (employer pays more than 80% of the employee-only premium)
Income replacement insurance (short- and long-term disability), critical illness, accident, life, and more
Paid time off (start accruing on day one)
Take your Birthday off (BirthdayAway)
Employee purchase plan (vehicles, motorcycles/ATVs, service, parts, apparel, gear, and more)
Employee assistance program
Company-paid life insurance
Flexible spending plan or health savings account; daycare spending plan
Top rated 401(k) w/employer match
Years of Service Awards (be rewarded for your loyalty and longevity)
Pet insurance discount programs
Plus more