Service Advisors

Clay Cooley Auto Group•Dallas, TX

About The Position

Volkswagen of Park Cities in Dallas is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.

Requirements

Flexible availability to support business needs
Sales experience with a working knowledge of the automotive industry
Basic computer skills and comfort navigating software systems
Ability to complete onboarding efficiently
Ability to stand, walk, or sit for extended periods (up to 5 hours)
Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management
All applicants must be at least 18 years of age and legally authorized to work in the United States.
A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.

Responsibilities

Explain repair recommendations, costs, and service options while addressing questions and ensuring a positive experience.
Maintain accurate customer and vehicle files, process invoices and payments, and verify warranty coverage.
Recommend additional maintenance or products to support department sales goals.
Schedule visits, document customer concerns, and prepare clear and accurate Repair Orders with cost estimates.
Verify insurance details and coordinate loaner vehicles in partnership with the Rental Agent.