Service Manager | Beaverton Motorcycles

Lanphere Enterprises, Inc. • Tigard, OR

1d

About The Position

Our Motorcycle & Powersports dealership is seeking a Service Manager to drive performance, efficiency, and customer satisfaction. This role is for a proven leader who believes great service starts with a strong, respected team—someone who leads with integrity, develops people, and takes pride in running a service department customers trust year after year.

Requirements

• Experience in service leadership (Powersports required)
• Lightspeed experience
• Strong customer and employee communication skills
• Consistency, follow-through, and professionalism
• Pride in workmanship
• Calm, steady leadership style
• CSI/OEM service scores
• Repair quality and first-time fix
• Reputation (reviews, referrals)

Responsibilities

• Full responsibility for the service department performance
• Expense control
• Work directly with dealership leadership on forecasting and reporting
• Labor gross and effective labor rate
• Monthly reviews against KPI’s
• Lead and support technicians and advisors
• Technician productivity, efficiency, and quality control
• Communicate clearly with customers and resolve concerns
• Partner with Parts and Sales to support the full dealership
• Hiring, coaching and accountability of service staff
• Maintain OEM standards and warranty process

Benefits

• Competitive pay
• benefits
• PTO
• employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed