Service Advisor - Leith Volkswagen of Cary

Holman•Cary, NC

2d•Onsite

About The Position

Leith Volkswagen of Cary has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. This role involves greeting customers, determining service needs, obtaining authorization, writing up service needs, and providing accurate estimates for costs and completion times. The Service Advisor must communicate effectively with customers regarding necessary repairs or maintenance, possess knowledge of warranty and service/insurance policies, and keep customers informed about their vehicle's status. Additionally, the role includes calling customers to set appointments and answering telephones in a timely manner, as well as attending required training and department meetings.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Good reading, writing and math skills
Excellent interpersonal skills and provide outstanding customer service
Ability to work retail hours
Computer proficient

Responsibilities

Meet & greet customers with courtesy and efficiency
Provide an outstanding guest experience
Determine the course of action and obtain customer authorization
Write up service needs and give customers accurate estimates for dollar amount and completion time of work
Communicate effectively with customers to achieve satisfactory repairs and sell necessary repair or maintenance services
Maintain knowledge of warranty and service/insurance policies
Keep customers informed and advise them of their vehicle's prognosis
Call customers to set appointments
Answer telephones in a timely manner
Attend/complete required training and department meetings