Service Advisor
About The Position
Excel Truck Group is seeking a 1st shift Service Advisor to join our Charlotte, NC team. If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore! This role offers industry-leading pay, bonus opportunities, a strong benefits package, a desirable schedule (1st shift Monday-Friday), a better work environment focused on customer service, and opportunities for advancement within the company. Excel Truck Group is a stable, growing, family-owned dealership that sells and supports Freightliner, the #1 manufacturer of trucks.
Requirements
- Truck or auto service advisor experience
- Strong administrative skills
- Truck or automotive technical skills
Responsibilities
- Provide administrative assistance supporting a high-volume Truck Service team.
- Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
- Communicates promptly addresses and resolves customer concerns and service follow-up issues.
- Build productive working relationships with fellow employees through clear communications.
- Has an approachable style; fosters open communication through active listening.
- Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
- Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
- Follow up with customers to ensure they are satisfied with the service they received.
- Promote cooperation and teamwork among technicians and support staff.
- Assists other Service Advisors when needed.
- May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
- Support our Safety Culture and is committed to our Elite Support principles.
- Perform all other related duties as assigned to support our dealership and our customer.
Benefits
- Base compensation range starts between $55,000-$75,000 annually
- Monthly performance bonus
- Monthly shift differential bonus of $400
- Multiple health plans to choose from with great coverage
- Dental
- Short and long-term disability
- Optional insurances
- 401k with match
- Generous PTO
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
