Service Advisor - Hudson Yards
About The Position
As an ambassador of client service and communication for Cartier, the Service Advisor provides advice, technical explanations, and responses to clients regarding merchandise servicing. The role resolves after-sales service needs in ways that meet or exceed client expectations and support the highest level of client experience. The Service Advisor welcomes clients, identifies their needs, explains service options and policies, and follows up within service time frames. The role also supports service- and product-related sales, performs basic product services, and assists with boutique operations, security procedures, merchandising, and daily maintenance.
Requirements
- Two to five years of previous experience in a luxury retail, service, or hospitality environment.
- Availability to work retail hours, including weekends.
- Ability to work in a fast-paced retail store environment.
- Computer and internet proficiency.
- MS Office experience.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Ability to project an approachable and professional image in appearance, manner, and demeanor.
Nice To Haves
- College degree preferred.
- General knowledge of timepiece movements and jewelry preferred.
- SAP knowledge preferred.
- Additional language skills, such as Mandarin, Portuguese, or Russian, are a plus.
Responsibilities
- Welcome clients warmly and graciously while representing Maison values and delivering an excellent client experience.
- Meet service time frames and provide appropriate follow-up on client service requests.
- Understand client needs and discuss suitable service solutions.
- Respond to client inquiries with clear technical explanations of service.
- Apply Cartier Service Policies to provide an appropriate client experience.
- Perform basic product services, including strap changes, non-gold bracelet sizing, steam cleaning, and cord changes.
- Apply client experience guidelines and technical expertise to recommend service and product sales, including straps and links.
- Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
- Follow Cartier security and operational procedures, including product handling and inventory control.
- Assist with daily boutique setup and breakdown for opening and closing.
- Support boutique projects such as inventory, organization, and supply restocking.
- Assist with merchandising and daily case maintenance, including visual standards, product maintenance, and understock organization.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Employee assistance program for associates and household members.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Wellness reimbursement benefit.
- Paid time off.
- Volunteer time off days.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
