Service Advisor

Steele Auto Group • Corner Brook, NL

11d • Onsite

About The Position

When you join the Fairway Family as a Service Advisor, you will be the bridge between our customers and our certified technicians, ensuring a seamless service experience from start to finish. Your role is critical in delivering the exceptional customer service that defines the Fairway Honda brand. This isn’t just a service role - it’s an opportunity to own the customer experience from start to finish. If you’re passionate about building relationships, clear communication, and delivering a top-tier service experience, we invite you to join a team that values both its clients and its people.

Requirements

• Previous experience in automotive setting an asset, strong customer service experience a must!
• Professional and friendly, with a customer-first mindset with a warm and welcoming demeanor.
• Strong communication skills.
• Detail-oriented and organized.
• Valid driver’s license with an acceptable driver’s abstract

Responsibilities

• Greeting customers, assessing vehicles, providing estimates, and coordinating appointments.
• Provide an extraordinary customer experience, welcoming guests with professionalism and enthusiasm.
• Listen actively to customer concerns and handle each situation appropriately.
• Verify warranty and service coverage, ensuring customers understand their options clearly.
• Develop accurate service estimates, communicating costs for parts, labor, and materials.
• Prepare detailed repair orders - documenting vehicle symptoms, necessary services, and technician recommendations.
• Maintain strong customer relationships – keep the customer in the know every step of the way!
• Keep up with any manufacturer training on an as need basis.

Benefits

• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed