Service Advisor

Bill Jacobs Volkswagen•Naperville, IL

24d•$80,000 - $150,000•Onsite

About The Position

The Service Advisor at Bill Jacobs Volkswagen is responsible for recommending proper vehicle care to customers and explaining the value of maintaining their vehicles for optimal performance. This role requires ambitious problem solvers who thrive in a fast-paced environment. The dealership offers a loyal customer base, master-certified technicians, a large loaner fleet, and a dedicated Client Care team to support the Service Advisor in building a successful and lucrative career. Bill Jacobs Volkswagen is recognized as the #1 volume dealership and a multi-year winner of the J.D. Power Dealer of Excellence and Volkswagen Wolfsburg Crest Club Awards.

Requirements

2+ years of previous dealership Service Advisor experience is required.
Volkswagen and/or import experience preferred.
CDK proficiency preferred.
Phenomenal follow-up skills.
Strong desire to engage with the customer and ensure they have a positive experience.
Excellent oral and written communication skills.
High energy and positive attitude.
Professional personal appearance.

Responsibilities

Greeting customers and discussing their vehicle repair and maintenance concerns.
Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
Informing customers of any changes in service or when their vehicle is ready to be picked up.
Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
Answering customer questions about their vehicle service and applicable warranty coverage.
Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
Providing exceptional customer service throughout the customer experience.

Benefits

Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
Generous dental insurance
Vision insurance
Life insurance
Supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
401K Plan with company contribution.
Generous PTO.
Employee discounts on vehicle purchases, parts, and service.
Wellness programs for employees and family members.
Generous tuition reimbursement program.
Opportunity to further your career with a rapidly growing and successful dealer organization.
Free On-Site Health Coaching
On-Site Physician Assistant