Service Advisor

Swickard TOG, LLC d/b/a Chevrolet Buick GMC Cadillac of Thousand Oaks • Thousand Oaks, CA

18d • $65,000 - $130,000 • Onsite

About The Position

Swickard Auto Group is opening a new dedicated Cadillac service drive in Thousand Oaks, CA, and is seeking two experienced Service Advisors to join the team from day one. This is a ground-floor opportunity to help build a new Cadillac operation, setting the standard for premium guest experiences. The ideal candidate will be a guest-first service advisor with dealership experience, ready to contribute to building the culture, process, and standards of a new service operation.

Requirements

• 2+ years of service advisor experience in a franchised dealership
• A guest-centric mindset
• Track record of strong CSI and NPS performance and repeat guest relationships
• Clear, composed communicator -- able to manage high volume without losing attention to the guest experience
• A builder's mindset -- energized by the opportunity to help shape a new service operation
• Valid driver's license with a clean driving record

Nice To Haves

• Cadillac, luxury, or domestic brand experience strongly preferred
• Reynolds & Reynolds or CDK experience preferred

Responsibilities

• Serve as the primary point of contact for Cadillac guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Cadillac brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Contribute to building the culture, process, and standard of a new Cadillac service operation from the ground up

Benefits

• Paid Cadillac manufacturer and service advisor training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed