Service Advisor - Full Time
JACK ANTHONY INDUSTRIES, INC.•Fairfield, CA
•$19 - $20•Onsite
About The Position
Service Advisor is a customer-facing sales and service role responsible for identifying customer needs, recommending appropriate wash and detail services, promoting Fast Pass memberships, processing customer transactions, and delivering a high-quality guest experience. This position requires strong knowledge of company services and promotions, effective sales and communication skills, and the ability to independently guide customers through service options while supporting daily site operations. This is a non-exempt, hourly position.
Requirements
- Strong customer service, communication, and interpersonal skills
- Ability to confidently engage customers and recommend products and services
- Ability to learn and explain service packages, membership programs, promotions, and detail services
- Ability to accurately process POS transactions and handle cash
- Ability to multitask in a fast-paced customer-facing environment
- Reliable attendance and schedule flexibility
- Demonstrated ability to follow safety and operational procedures
Responsibilities
- Engage customers and identify their vehicle care and service needs
- Explain and recommend wash packages, detail services, Fast Pass memberships, and promotional offerings
- Promote membership enrollment and retention through consultative sales
- Process customer transactions using the point-of-sale (POS) system
- Maintain cash-handling accuracy and accountability
- Provide accurate information regarding services, pricing, promotions, and membership terms
- Support vehicle preparation, detailing, and other site operations as assigned
- Maintain cleanliness and organization of customer-facing and assigned work areas
- Comply with all company safety standards and the Injury & Illness Prevention Program (IIPP)
- Immediately report hazards, incidents, or unsafe conditions
- Greet and engage customers in a friendly, professional, and enthusiastic manner
- Build rapport and create a welcoming customer experience
- Ask appropriate questions to understand customer needs and recommend suitable services
- Respond to routine questions regarding services, memberships, and promotions
- Assist with resolving routine customer concerns within assigned authority
- Escalate complaints or complex concerns to management
- Support customer retention by providing accurate information and consistent service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
