Service Advisor

Fraserway RV•Kelowna, BC

15d•CA$22 - CA$29•Onsite

About The Position

Join Our Adventure as a Service Advisor! Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service!

Requirements

Has exceptional communication and customer service skills.
Is highly organized and can manage multiple tasks efficiently.
Demonstrates problem-solving abilities and a proactive approach.
Works well under pressure and maintains a positive, professional attitude.
Is empathetic and can handle customer concerns with tact and diplomacy.
Has strong analytical skills to troubleshoot and resolve customer concerns.
A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
Has basic computer skills and is comfortable with data entry and scheduling software.
High school diploma or equivalent life experience.
Experience in customer service or a sales environment (1+ year preferred).
Valid driver's license and/or reliable transportation to work.
A strong desire to learn and grow within the RV service industry.

Nice To Haves

Experience in the RV or automotive industry is a plus

Responsibilities

Greeting customers and understanding their service needs.
Scheduling and coordinating service appointments using our Appointment Scheduler.
Creating and managing work orders, ensuring clarity and accuracy for our technicians.
Keeping customers informed throughout the repair process and providing timely updates.
Collaborating with technicians and warranty advisors to ensure seamless service delivery.
Performing quality control checks to uphold our high standards.
Providing estimates and discussing service options with customers.
Closing work orders promptly and ensuring accurate billing.