Service Advisor
Richardson Motors•Dubuque, IA
•Onsite
About The Position
With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team.
Requirements
- Customer Service, Retail, Restaurant and Hospitality experience a plus!
Responsibilities
- Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Benefits
- Base salary plus commission
- 401K retirement plan with generous company match
- Company-sponsored health care
- Paid vacation and holidays
- Life and Disability insurance
- Employee discount on vehicle service and purchases
- Opportunities for Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
