Service Advisor-Brooklyn Park Subaru

Morrie's Auto Group • Brooklyn Park, MN

1d • $70,000 - $100,000

About The Position

Morrie's Auto Group is hiring a Service Advisor for Morrie's Brooklyn Park Subaru in Brooklyn Park, Minnesota. The role involves assisting customers throughout the vehicle service process, from gathering information about their concerns and obtaining approval for repairs to explaining completed work and charges. The Service Advisor also advises customers about vehicle maintenance, communicates repair progress, handles inquiries and minor complaints, and helps connect prospective vehicle buyers with the sales departments. The position is full-time and offers a base-plus-commission salary range of $70,000 to $100,000 per year.

Morrie's Auto Group describes itself as a fast-growing, privately owned dealership group with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. The company emphasizes employee development, potential advancement into management, industry-leading benefits, and an inclusive culture.

Requirements

• Problem-solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.

Nice To Haves

• CDK experience is preferred but not required.

Responsibilities

• Greet customers, listen to their descriptions of vehicle problems, and obtain customer and vehicle information.
• Inspect vehicles for bodywork needs and notify customers when work is required.
• Obtain customer agreement before repairs, explain cost estimates, and provide an approximate completion time.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Track repair-order progress during the day and contact customers by telephone about changes to estimates or promised completion times.
• Handle telephone inquiries and return messages promptly.
• Deliver vehicles to customers, answer questions, review work performed, and explain charges and coverage.
• Refer vehicle sales leads and prospects to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.

Benefits

• 401(k) and Roth IRA programs with a 4% company match.
• Medical coverage through BCBS.
• HSA and copay plan options.
• Dental and vision coverage.
• PTO accrual starting at two weeks.
• Free life insurance for all employees.
• AD&D, short-term and long-term disability coverage, and voluntary life insurance.
• Flexible spending plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed