Service Advisor

City of Memphis•Memphis, TN

9d•Onsite

About The Position

Works under the supervision of a foreman or other assigned supervisor. Analyzes and inspects a variety of automotive, diesel and turf equipment (light and heavy), and related parts and units. Conducts advanced diagnostics on vehicles and /or equipment to determine nature and extent of damage or malfunction and performs specialized repairs. Gathers specific information to enter into system about vehicle issues. Advises customers on necessary repairs and maintenance. Works within the financial limitation of the facilities established budget. Uses the maintenance management software, to create historical records for service visits and work orders for the mechanical staff assignments. Prioritizes and assigns work assignments to Mechanics to complete repairs. Maintains repair paperwork of completed service work and communicates suggested future maintenance. Issues repair parts inventory and labor charges, according to the labor time guide, on work orders and inspects work completed by mechanics. Trains new service advisors.

Requirements

High School graduate and (8) eight years’ experience as a Master Mechanic/technician and/or service provider.
Must possess and maintain a valid Class "B" Tennessee (or equivalent out-of-state) Commercial Driver's License or obtain within six (6) months of employment and as a condition of continued employment.
Must comply with Federal Department of Transportation (DOT) Alcohol and Drug Testing Rules.
Must possess and maintain Automotive Service Excellence (ASE) C1 Service Consultant Certification or obtained within twelve (12) months of employment as a condition of continued employment.

Nice To Haves

Automotive Service Excellence (ASE) Certifications in Light Automotive, or Medium-Heavy Truck strongly preferred.
Working experience of techniques involved in the use of mechanic hand tools and understanding the basic principles of automotive maintenance/repairs preferred.
Additional Automotive Service Excellence (ASE) Certifications preferred

Responsibilities

Analyzes and inspects a variety of automotive, diesel and turf equipment (light and heavy), and related parts and units.
Conducts advanced diagnostics on vehicles and /or equipment to determine nature and extent of damage or malfunction and performs specialized repairs.
Gathers specific information to enter into system about vehicle issues.
Advises customers on necessary repairs and maintenance.
Works within the financial limitation of the facilities established budget.
Uses the maintenance management software, to create historical records for service visits and work orders for the mechanical staff assignments.
Prioritizes and assigns work assignments to Mechanics to complete repairs.
Maintains repair paperwork of completed service work and communicates suggested future maintenance.
Issues repair parts inventory and labor charges, according to the labor time guide, on work orders and inspects work completed by mechanics.
Trains new service advisors.
Performs additional functions (essential or otherwise) which may be assigned.