Service Advisor

Stonewall Harley-Davidson • Ruckersville, VA

90d • Onsite

About The Position

The Service Advisor is responsible for greeting and assisting service customers in a friendly and professional manner. This role involves preparing repair orders, clearly communicating repair details, and coordinating with technicians for efficient repairs. The Service Advisor will maintain regular contact with customers throughout their service visits and promote additional services and accessories to enhance the Harley-Davidson experience.

Requirements

• High school diploma or equivalent required.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Excellent customer service, communication, and organizational skills.
• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
• Ability to handle multiple tasks and remain calm in a fast-paced environment.
• Strong attention to detail and a commitment to quality service.
• Professional appearance and a passion for Harley-Davidson motorcycles.
• Valid driver’s license and motorcycle endorsement required.
• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to communicate clearly in person, on the phone, and electronically.
• Ability to push or maneuver motorcycles (with assistance).
• Maintain regular and predictable attendance.

Nice To Haves

• Technical or business degree preferred.
• Motorcycle, automotive, or powersports dealership service advisor experience.

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.
• Maintain regular contact with customers during service visits.
• Promote additional services and accessories that enhance the Harley-Davidson experience.

Benefits

• Competitive hourly pay plus performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on Harley-Davidson motorcycles, parts, and apparel
• Ongoing Harley-Davidson service training and certification opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED