Service Advisor

Delaney Chevrolet Inc•Greensburg, PA

10d•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role involves greeting customers, inspecting vehicles, identifying service needs, promoting services and accessories, providing cost and time estimates, communicating with customers about service progress and changes, administering warranty repairs, confirming appointments, conducting post-repair follow-up, inspecting vehicles before delivery, and ensuring compliance with all relevant laws and company policies.

Requirements

Two years of previous experience as a service advisor.
Must be a customer-oriented, self-motivated team player.
Professional appearance and work ethic.
Outstanding communication skills in both verbal and written.
High School Diploma or GED required.
Must have a valid driver's license.
Compliance with all policies of the company including without limitation the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.