Service Advisor

Greeley Auto•Greeley, CO

106d•Onsite

About The Position

Our Goal at Greeley Volkswagen is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

Requirements

Are a fast learner
Have excellent written and verbal communication skills
Have excellent customer service skills
Are a team player
Are computer literate
Have a valid driver’s license
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

Dealertrack and Xtime DMS experience a plus

Responsibilities

Answer incoming calls and schedule appointments based on shop capacity.
Write purchase orders as needed for internal repair orders and sublets.
Provide a clear path to repair so the customer understands the process.
Communicate directly with the technicians and parts department regarding repair status daily, and provide regular updates to the customer.
Submit all extended warranty claims correctly and ensure proper documentation for reimbursement.
Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend needed maintenance base on age, mileage and history of vehicle.
Once available prepare a complete and accurate estimate of cost for labor and parts send video and MPI to customer via Xtime.
Establish follow up time.
Monitor the progress of each vehicle throughout the day, and updating customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers and verify they received the MPI and Video.
Walk Guest to vehicle and verify the service experience was exceptional.