Service Advisor

Stonebriar Chevrolet • Frisco, TX

4d • Onsite

About The Position

At Stonebriar Chevrolet, we foster an atmosphere of fun and success. Our Service Team is an integral part of our dealership's success, with our advisors being the tip of the spear. If you are an experienced Service Advisor with a track record of taking care of customers, then check us out. As a Service Advisor, you will own our customer’s experience in the service lane. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Requirements

• Organized and friendly personality
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license

Nice To Haves

• Experienced Service Advisor with a track record of taking care of customers
• Willingness to help people with their vehicle maintenance needs
• Desire to create a customer experience that will make you the repeat choice for our customers’
• Ability to become an expert-in our vehicles and our processes to ensure the best customer experience
• Desire to earn what you have worked for-a desire to have your efforts impact your pay

Responsibilities

• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Insures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards.

Benefits

• Great Team Environment
• 401K with annual discretionary Employer Match. Immediate eligibility upon first day of employment.
• Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option.
• Five day work week. WE ARE CLOSED ON SUNDAYS!
• Training! We have world class training program to introduce you to our process and our products. Our training will help you be successful in writing your story.
• We promote from within and offer career paths for motivated individuals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed