Service Advisor- Greenville, SC
About The Position
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
Requirements
- Proven technical expertise
- Knowledge of trucks and parts
- Excellent customer service skills
- Excellent communication skills
- Excellent problem-solving skills
- Strong organizational skills
- Excellent time management skills
- Able to work in a fast-paced environment
- Work well with internal and external customers
Responsibilities
- Greets customers upon arrival in the maintenance area.
- Listens attentively to customer vehicle concerns and conducts thorough inspections.
- Proactively checks for recalls.
- Retrieves crucial vehicle information (mileage, VIN).
- Maintains customer rapport by explaining estimates and providing daily updates.
- Submits documentation for warranty repair orders.
- Handles customer relations on a per-need basis.
- Verifies warranty and service contract coverage.
- Prepares detailed repair orders, describing symptoms, problems, causes, and required repairs.
- Obtains necessary approval signatures.
- Enters repair orders into the service database system.
- Monitors repair work to ensure timely completion.
- Reviews completed jobs.
- Collects payments.
- Efficiently closes out service orders.
Benefits
- 401K with matching
- Medical coverage
- Dental coverage
- Vision coverage
- HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Employee discounts
- Company events
- Training programs
- Excellent Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
