Service Advisor

Virginia Truck Center • Charlotte, NC

17d • Onsite

About The Position

Excel Truck Group is seeking a 1st shift Service Advisor to join our Charlotte, NC team. This role offers industry-leading pay with a base compensation range of $55,000-$75,000 annually, plus monthly performance bonuses and a $400 monthly shift differential bonus. The position includes a strong benefits package with multiple health plan options, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, and 6 paid holidays. The schedule is a desirable 1st shift, Monday-Friday weekday schedule, offering better hours and stable compensation compared to traditional dealerships. The work environment emphasizes customer service over quotas, with an improved communication system for seamless customer service and process expediting. Advancement opportunities exist, with the potential to move into a Service Office Supervisor role or other positions within the company. Excel Truck Group is a stable, growing dealership selling and supporting Freightliner, the #1 truck manufacturer, and has been in business since 1981 with over 800 employees across 10 locations. This is a family-owned business with active owners who care about their employees.

Requirements

• Truck or auto service advisor experience, or strong administrative skills with truck or automotive technical skills.

Nice To Haves

• Experience with Freightliner trucks.
• Experience in a dealership environment.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Technical aptitude for understanding vehicle repairs.

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
• Communicates promptly addresses and resolves customer concerns and service follow-up issues.
• Build productive working relationships with fellow employees through clear communications.
• Has an approachable style; fosters open communication through active listening.
• Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
• Follow up with customers to ensure they are satisfied with the service they received.
• Promote cooperation and teamwork among technicians and support staff.
• Assists other Service Advisors when needed.
• May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
• Support our Safety Culture and is committed to our Elite Support principles.
• Perform all other related duties as assigned to support our dealership and our customer.

Benefits

• Industry leading pay: Base compensation range starts between $55,000-$75,000 annually
• Monthly performance bonus
• Monthly shift differential bonus of $400
• Multiple health plans to choose from with great coverage
• Dental
• Short and long-term disability
• Optional insurances
• 401k with match
• Generous PTO
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed