Service Advisor
About The Position
Land Rover Thousand Oaks is seeking a Service Advisor to join their team. This role is ideal for individuals with backgrounds in hospitality, retail, luxury client services, or sales, as no prior automotive experience is required. The company emphasizes a hospitality-driven approach, believing that excellent guest experiences stem from excellent employee experiences. The Service Advisor will be responsible for greeting guests, documenting vehicle issues, explaining services, coordinating with technicians, preparing estimates, identifying additional service opportunities, maintaining records, and following up with guests to ensure satisfaction and build loyalty. The brand is a luxury European brand known for its adventurous spirit, and the dealership serves a loyal, high-expectation guest base.
Requirements
- Prior experience in sales, hospitality, or customer service -- required.
- Excellent communicator -- warm, clear, and professional in person, on the phone, and in writing
- Highly organized with strong time management skills -- able to handle multiple priorities in a fast-paced environment without losing accuracy or composure
- Motivated and hungry -- you have a genuine desire to succeed, grow your earnings, and build a long-term career
- Professional appearance and demeanor -- Land Rover guests expect a premium experience at every touchpoint
- Basic computer skills and comfort with service management software -- or quick to learn
- Valid driver's license with a clean driving record
- A genuine hospitality mindset -- every guest interaction is an opportunity to earn loyalty
Nice To Haves
- Automotive service advisor experience is a strong plus but not required
Responsibilities
- Greet guests warmly and professionally -- establishing genuine rapport from the first interaction
- Listen carefully to guest concerns and accurately document vehicle issues so technicians have what they need to get the job done right
- Explain repair and maintenance services clearly and effectively -- translating technical information into language every guest can understand and trust
- Coordinate with technicians to ensure timely, quality service delivery and keep guests informed throughout the process
- Prepare and review repair estimates with guests -- building transparency and trust at every step
- Identify and present additional service and maintenance opportunities that protect guest safety and vehicle performance
- Maintain detailed, accurate service records in the DMS
- Follow up with guests after service to ensure satisfaction and build the kind of loyalty that brings them back
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid Land Rover manufacturer and product training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
