Service Advisor
Suntrup Buick GMC•Saint Peters, MO
•Onsite
About The Position
Suntrup Buick GMC is looking for a motivated, customer-focused Service Advisor to join their growing team. This role serves as the primary point of contact between customers and the service department, aiming to ensure an exceptional ownership experience and maximize service department performance. The ideal candidate thrives in a fast-paced environment, enjoys building customer relationships, and seeks an opportunity for strong income and career advancement.
Requirements
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Excellent organizational and follow-up skills
- Professional appearance and positive attitude
- Ability to build trust and create exceptional customer experiences
- Valid driver's license and acceptable driving record
Nice To Haves
- Previous automotive service advisor experience preferred
- CDK experience is a plus
Responsibilities
- Greet customers and promptly assist with their service needs
- Listen to customer concerns and accurately document repair requests
- Recommend maintenance and repair services based on vehicle needs
- Communicate effectively with technicians regarding vehicle repairs
- Keep customers informed throughout the repair process
- Prepare estimates and explain repair recommendations
- Review completed work and ensure customer satisfaction upon delivery
- Build long-term relationships that drive customer loyalty and retention
- Meet and exceed performance goals for sales, CSI, and productivity
Benefits
- Competitive Base Salary + Performance-Based Commission
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Union Pension
- Paid Time Off (PTO)
- Employee Discounts on Vehicles, Parts, and Service
- Ongoing Training and Professional Development
- Advancement Opportunities Within One of Missouri's Largest Automotive Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
