Service Advisor at Brandon Honda

Morgan Auto Group•Tampa, FL

10h•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Brandon Honda, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support with growth opportunities available. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career in automotive retail. Our Advisors typically earn between $60k-$100k annually, depending on experience.

Requirements

Experience in automotive retail is a plus.
Ability to provide excellent customer service.
Strong communication and interpersonal skills.
Ability to estimate costs and timeframes for repairs.
Attention to detail for inspecting repair orders and pricing accuracy.
Ability to meet sales goals.
Ability to handle customer concerns and resolve issues.
Basic computer skills for documenting repair order changes.

Nice To Haves

Experience as a Service Advisor.
Familiarity with OEM Customer Satisfaction Index expectations.
Ability to upsell services.

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of their vehicle's work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.