Service Advisor

Button CJDR • Kokomo, IN

80d • Onsite

About The Position

Button CDJR, a proud member of the Chariot Automotive Group, is seeking a motivated and customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor plays a critical role in delivering an exceptional customer experience by serving as the primary liaison between our customers and service technicians.

Requirements

• Previous automotive service advisor experience is required
• Strong customer service and communication skills
• Basic automotive knowledge and understanding of vehicle maintenance
• Ability to multitask and thrive in a fast-paced dealership environment
• Strong organizational and problem-solving skills
• Proficiency with computer systems and dealership software
• Valid driver’s license with no major violations in the last 5 years

Nice To Haves

• CDJR experience a plus

Responsibilities

• Greet customers promptly and professionally in person and by phone
• Listen to customer concerns and accurately document vehicle issues
• Create and manage repair orders with clear, detailed service recommendations
• Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
• Provide service estimates and keep customers informed throughout the repair process
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Ensure accuracy of paperwork, billing, and warranty documentation
• Resolve customer concerns in a professional and timely manner
• Maintain service records using dealership management systems

Benefits

• Competitive compensation with commission and bonus opportunities
• Medical, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Ongoing training and career advancement within the Chariot Automotive Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed