Service Advisor

Lutesville Ford•Marble Hill, MO

31d

About The Position

Lutesville Ford is looking for an experienced Automotive Service Advisor who understands dealership service operations and takes pride in providing excellent customer service. Ford dealership experience is highly valued. We are a family-owned Ford dealership serving Southeast Missouri since 1935, and our service department continues to grow due to strong customer relationships and an excellent local reputation. Our service department maintains strong daily traffic and a loyal customer base, providing advisors with consistent opportunities. We have been awarded Ford's prestigious President's Award 23 years for customer satisfaction. This position is ideal for a professional advisor who already understands dealership service operations and wants to work in a stable, well-run environment with strong customer loyalty. If you take pride in customer service, communication, and helping customers maintain their vehicles properly, we would like to speak with you. About Lutesville Ford Lutesville Ford is a multi-generational family dealership that has built its reputation on trust, quality work, and taking care of both customers and employees. Our goal is to remain the leading Ford dealership in Southeast Missouri by delivering outstanding service and maintaining the integrity that has defined our business for nearly 90 years. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

A desire to serve others
Previous dealership Service Advisor experience strongly preferred
Strong communication and customer service skills
Ability to multitask in a fast-paced service environment
Good understanding of automotive maintenance and repair terminology
Organized, dependable, and detail-oriented
Professional appearance and positive attitude
Valid driver’s license

Nice To Haves

Ford dealership experience is highly valued

Responsibilities

Serve as the primary contact between customers and the service department
Advise customers on recommended maintenance and necessary repairs
Prepare and manage repair orders accurately and efficiently
Communicate clearly with technicians regarding diagnosis and repairs
Provide status updates and repair explanations to customers
Schedule service appointments and manage workflow
Maintain strong customer satisfaction and long-term relationships
Work closely with technicians, parts personnel, and management to ensure efficient repairs