Service Advisor – GMC of Vacaville
About The Position
GMC of Vacaville is seeking a motivated, customer-focused Service Advisor to join its service department. The role is suited to someone familiar with the dealership service drive who can build customer trust, communicate clearly, write complete repair orders, follow up consistently, and contribute to the department’s growth. Compensation is listed as $72,000–$180,000 per year and may include base pay plus performance-based incentives. Actual compensation depends on experience, qualifications, department performance, and individual performance; top performers may have the opportunity to earn up to $180,000 per year. The Service Advisor greets customers, documents their concerns, coordinates work with technicians and other departments, explains recommended repairs, keeps customers informed, and closes repair orders accurately. The position supports a service culture focused on communication, teamwork, accountability, and customer care. Medical, dental, and vision benefits are available, along with paid time off, employee vehicle purchase programs, and opportunities for career growth within the dealership group. The position is based in a dealership service environment. It involves standing, walking, and moving throughout service-drive and shop areas, as well as using a computer, phone, and dealership management systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GMC of Vacaville is an Equal Opportunity Employer and complies with California’s Fair Chance Act.
Requirements
- Previous dealership Service Advisor experience is preferred.
- Automotive service experience is strongly preferred.
- Strong customer service, communication, and follow-up skills.
- Ability to explain repairs and maintenance clearly to customers.
- Knowledge of repair order flow, MPI, warranty, maintenance menus, and service department operations.
- Ability to work in a fast-paced service environment.
- Valid driver’s license and ability to meet company driving standards.
- Ability to stand, walk, and move throughout service-drive and shop areas.
- Ability to use a computer, phone, and dealership management systems as part of daily work.
Nice To Haves
- General Motors dealership experience is a plus, but not required.
- Motivation to grow and contribute to a winning service team.
Responsibilities
- Greet service customers and create a professional, positive first impression.
- Write accurate repair orders with clear customer concerns, notes, and contact information.
- Communicate with customers throughout the repair process and provide timely updates.
- Review technician recommendations and present needed repairs and maintenance to customers.
- Follow up on declined services, open repair orders, special-order parts, and customer concerns.
- Work closely with technicians, parts, dispatch, and management to keep repair orders moving.
- Help improve CSI/NPS through clear communication, accurate timelines, and excellent customer service.
- Maintain proper documentation for warranty, customer-pay, internal, and maintenance repairs.
- Close repair orders accurately and review completed work with customers.
- Support a professional service culture based on communication, teamwork, accountability, and customer care.
Benefits
- Competitive compensation plan, with compensation potentially including base pay and performance-based incentives.
- Medical benefits available.
- Dental benefits available.
- Vision benefits available.
- Paid time off.
- Employee vehicle purchase programs.
- Growth opportunity within the dealership group.
- Supportive leadership team.
- Opportunity to be part of a growing service department.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
