Service Advisor – GMC of Vacaville

Wise Auto Group • Vacaville, CA

2d • $72,000 - $180,000 • Onsite

About The Position

GMC of Vacaville is looking for a motivated, customer-focused Service Advisor to join our service team. This is a great opportunity for someone who understands the service drive, communicates well with customers, and wants to grow with a strong dealership group. We are looking for a Service Advisor who can build trust with customers, write complete repair orders, follow up consistently, and help take the department to the next level.

Requirements

• Previous dealership Service Advisor experience preferred.
• Automotive service experience strongly preferred.
• Strong customer service, communication, and follow-up skills.
• Ability to explain repairs and maintenance clearly to customers.
• Knowledge of repair order flow, MPI, warranty, maintenance menus, and service department operations.
• General Motors dealership experience is a plus, but not required.
• Ability to work in a fast-paced service environment.
• Valid driver’s license and ability to meet company driving standards.

Nice To Haves

• Has dealership Service Advisor experience.
• Communicates clearly and professionally with customers.
• Understands repair orders, MPI, warranty, customer pay, internal work, and service follow-up.
• Can explain recommended repairs in a clear and honest way.
• Is organized, strong with follow-up, and able to manage multiple repair orders at once.
• Works well with technicians, parts, dispatch, and management.
• Wants to grow and be part of a winning service team.

Responsibilities

• Greet service customers and create a professional, positive first impression.
• Write accurate repair orders with clear customer concerns, notes, and contact information.
• Communicate with customers throughout the repair process and provide timely updates.
• Review technician recommendations and present needed repairs and maintenance to customers.
• Follow up on declined services, open repair orders, special-order parts, and customer concerns.
• Work closely with technicians, parts, dispatch, and management to keep repair orders moving.
• Help improve CSI/NPS by providing clear communication, accurate timelines, and excellent customer service.
• Maintain proper documentation for warranty, customer pay, internal, and maintenance repairs.
• Close repair orders accurately and review completed work with customers.
• Support a professional service culture based on communication, teamwork, accountability, and customer care.

Benefits

• Competitive compensation plan.
• Medical, dental, and vision benefits available.
• Paid time off.
• Employee vehicle purchase programs.
• Growth opportunity within the dealership group.
• Supportive leadership team.
• Opportunity to be part of a growing service department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed