Service Advisor

M&K Truck Centers•Channahon, IL

39d

About The Position

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Requirements

Must have excellent customer service experience.
Must work closely with vehicle repair technicians.
Excellent verbal and written skills.
Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
Able and comfortable with multi- tasking.
Possess high level of overall technical knowledge.
Clean driving record, and must pass drug screen and background check.
This position also requires the ability to work 2nd shift: 1:30 PM - 10:00 PM.

Nice To Haves

Business Degree preferred or equivalent related experience.
Experience working in a heavy duty dealership preferred.

Responsibilities

Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
Open and close work orders in a timely manner.
Research vehicle recalls, service & repair information with manufacturers websites.
Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.