Service Advisor

Ted Britt Chantilly Ford•Chantilly, VA

12d

About The Position

Assist customers with their vehicle service needs from check-in to delivery. Provide accurate cost estimates and repair recommendations. Coordinate repairs with technicians and communicate updates to customers. Review completed work and ensure customer satisfaction. Promote additional maintenance services and maintain profitability goals.

Requirements

High school diploma or equivalent required; associate degree preferred.
Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
Strong knowledge of vehicle systems, maintenance, and repair processes.
Proficiency in dealership management systems (Reynolds preferred).
Excellent communication, organizational, and multitasking skills.
Ability to build trust and rapport with customers and technicians.
Proficient in Microsoft Office and general computer applications.
Valid driver’s license with a clean driving record.
Professional appearance and positive attitude.

Nice To Haves

associate degree preferred
Proficiency in dealership management systems (Reynolds preferred).

Responsibilities

Assist customers with their vehicle service needs from check-in to delivery.
Provide accurate cost estimates and repair recommendations.
Coordinate repairs with technicians and communicate updates to customers.
Review completed work and ensure customer satisfaction.
Promote additional maintenance services and maintain profitability goals.

Benefits

Competitive base pay plus commission opportunities
Medical, Dental, and Vision Insurance
LegalShield Coverage
Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
401(k) with Employer Match
Paid Sick Leave, Vacation, and Holidays
Ongoing training and professional development
Employee discounts on vehicles, parts, and services

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