Service Advisor

Southern States Toyotalift•Tampa, FL

3d•Hybrid

About The Position

As a Service Advisor, you will contribute to making Southern States Material Handling a leader in the material handling industry by growing new business using both existing and prospective customer networks. You will advise on the best action for a customer’s material handling equipment to improve equipment availability through our maintenance programs. The Service Advisor also manages a portfolio of existing accounts with the goal of retention through attaining new preventative maintenance agreements and acquiring new business by presenting new customer solutions.

Requirements

Minimum Sales experience of 2 years preferred.
Proficient in Microsoft Office suite.
Strong written, verbal, and interpersonal communication & presentation skills.
Excellent analytical, problem-solving skills, and ability to multi-task.
Ability to create presentations to entice and motivate customers.
Ability to generate new ideas and demonstrate creative thinking.
Commitment to excellent customer service.
Superior attention to detail and accuracy.
Able to work efficiently with minimal guidance or supervision.
Must possess valid Driver’s License.
Ability to lift, push and pull up to at least 20 pounds/55 pounds, occasionally/regularly.
Ability to work on your feet for extended periods of time.

Nice To Haves

Knowledge of industrial powered equipment and the material handling industry a plus.

Responsibilities

Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services.
Identify business opportunities at customer locations and make suggestions to customers about SSMH’s products and services.
Build and maintain successful long-term relationships with current and new customers through in person and virtual communications.
Develop tailored client proposals by working to identify customer pain points to provide best-in-class solutions.
Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance).
Act as a capable negotiator, clearly communicating goals, interests, and positions during discussions.
Develop strategies, techniques, and tactics based on customer feedback and market environment.
Demonstrate creative thinking bringing original ideas.
Gain new service opportunities by making the appropriate “All levels of service presentation,” to customers; SM/PM/EC/TC contracts (monthly goals will be set per territory & based on UIO).
Work with analytics team to analyze current customer contracts and increase business.
Deliver and gain customer agreement to repair estimates.
Be present when new equipment is delivered increasing further solutions and maintenance program opportunities.
Improve over the counter parts sales by helping customers identify requirements (i.e., Forks, Seats, Tires, and Pallet Jacks).
Communicate and send leads to Parts Department for Consignment Opportunities.
Develop leads for solutions/sales and rental departments.
Document all New Revenue in CRM database.
Meet and track sales account targets aligned with company objectives.
Stay abreast of industry knowledge to successfully develop all required leads.